Blanchards guarantees the quality of all our products and services. Your satisfaction is our first priority. If there is a problem with your order, please contact our customer service team immediately at email@example.com and we will be happy to assist you with your order. No refunds will be made after 30 days have elapsed from the date on which the item was received. Customers should retain all boxes and packing materials in case items need to be returned to us. Shipping charges are non-refundable except in the case of lost or damaged orders. Consistent with industry standards, wines that are more than 6 years old are purchased at the buyer's risk and are non-returnable.