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Our Shipping Information

State law prohibits the shipping of alcoholic beverages anywhere other than within the state of Massachusetts. Blanchards follows the law and does not make exceptions to this prohibitiion.

Age Requirement 
You must be at least 21 years old to purchase and receive alcoholic beverages in the state of Massachusetts. By placing an order, the customer represents that they are at least 21 and can provide proof of legal age upon receipt of the order. Please have your valid government-issued photo ID ready at the time of delivery. Effective 06/28/22, FedEx will introduce scanning technology that electronically captures the recipient’s first initial and last name and which automatically verifies that age requirements are met for shipments requiring an adult signature at delivery. The software does not record or store any other personal data (e.g., driver's license number, birthdate, home address, etc.). If no one will be at home to sign for your package during the day, we strongly suggest shipping to an alternate address, such as your place of business.

Delivery Times/Federal Express
Blanchards  makes every attempt to ship items within 5 business days of receiving an order, but some orders take longer to process. Our carrier, Federal Express, ships wine via ground delivery service only. Faster shipping methods are not available at this time. In general, customers can expect orders to arrive within 7 business days of placing the order.  We cannot ship alcohol to PO Boxes or APO/FPO addresses. Blanchards ships once a week on Wednesdays. Generally, packages arrive at their destination the next business day following shipment (Thursday). For an order to be shipped on Wednesday, it must be received prior to noon on Tuesday.


In-Store Pickup 
In addition to shipping, customers ordering items through the Blanchards website may choose to pick up orders at our West Roxbury store, located at 418 Lagrange Street. There is no charge for in-store pickup.  Make sure to select “in-store pickup” as the shipping option for your order to utilize this option.  Please pick up your order within 30 days, as we have limited storage space.

Protective Packaging 
Wine is packaged for shipping in molded plastic inserts specially designed to prevent breakage. This packaging does not, however, provide protection from extended exposure to heat. Please schedule your shipments carefully during warmer months to help ensure that items aren’t damaged by heat. Federal Express does not insure wine against heat damage. It is the customer's responsibility to take appropriate precautions when shipping wine in warm weather.

Order Confirmation and Tracking 
Once an order is placed through the website, an automated email is sent  confirming ONLY that the order has been received by Blanchards. This confirmation is NOT an indication that all items in the order are available for shipping. (See "Out-of-Stock Items" below.) A separate email confirmation will be sent when the order has shipped or when it is available for pick uo in the store.  For shipped orders, this second e-mail will include local delivery instructions or a Federal Express tracking number for the shipment.

Out-of-Stock Items 
We make every attempt to keep our online inventory accurate and up to date, but occasionally we experience a shortfall. Blanchards will contact you if we are unable to fulfill your order exactly as it was placed. No item or vintage substitutions will be made without the customer's express permission. If we are unsuccessful at contacting you to discuss your order, our policy is to ship only the available items and adjust shipping charges accordingly. Your credit card will not be charged until we ship your order and you will not be charged for out-of-stock items. 

Customer Returns 
Blanchards guarantees the quality of all our products and services. Your satisfaction is our first priority. If there is a problem with your order, please contact us immediately. No refunds will be made after 30 days have elapsed from the date on which the item was received. Customers should retain all boxes and packing materials in case items need to be returned to us. Shipping charges are non-refundable except in the case of lost or damaged orders. Consistent with industry standards, wines that are more than 8 years old are purchased at the buyer's risk and are non-returnable. Beer is non-returnable.

Limitations of Liability
Blanchards is not liable for loss, damage or delay caused by events beyond our control. Shipping charges are non-refundable. We reserve the right to change prices and/or correct pricing errors at any time.